The purpose of this document is to set up the warranty and service policy of IP-COM products for distributors and agents to reference while handling RMA cases. The procedure is for:
The reduction of RMA costs resulting from misjudgments and 2> facilitating quicker response times for increasing customer satisfaction.
The warranty starting time is since the PI date of purchasing order.
3.1.1 The warranty will not cover the damages such as accident, altered, physical damage, and natural factors of fire, lighting, floods, wars, earthquakes and abnormal operating environment of high temperature, high pressure, dampness, corrosion or others.
b. The product has been opened out or obvious surface damage.
c. The product has been repaired by any other party without IP-COM approval.
d. The label on product is not clear or destroyed.
e. The RMA request form isn’t completely filled in.
f. The defect description isn’t specific and detailed.
g. The product information or quantity mismatch with the listed items on RMA request form.