The purpose of this document is to set up the warranty and service policy of IP-COM products for distributors and agents to reference while handling RMA cases. The procedure is for:
1> the reduction of RMA costs resulting from misjudgments and 2> facilitating quicker response times for increasing customer satisfaction.
The procedures presented in this document apply to all IP-COM products.
This document is only eligible for IP-COM authorized distributors and agents, who purchase the products directly from IP-COM in China.
If you have purchased your products from IP-COM distributors or agents, please contact them regarding all warranty and repair issues.
IP-COM will provide the warranty service according to the mutual singed distribution agreement.
The warranty starting time is since the PI date of purchasing order.
3.1.1 The warranty will not cover the damages such as accident, altered, physical damage, and natural factors of fire, lighting, floods, wars, earthquakes and abnormal operating environment of high temperature, high pressure, dampness, corrosion or others.
3.1.2 The following situations are not eligible to warranty service.
a. The product is not IP-COM production or received by improper packaging.
b. The product has been opened out or obvious surface damage.
c. The product has been repaired by any other party without IP-COM approval.
d. The label on product is not clear or destroyed.
e. The RMA request form isn’t completely filled in.
f. The defect description isn’t specific and detailed.
g. The product information or quantity mismatch with the listed items on RMA request form.